SureGuard

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✉️ info@sureguard.co.ke

Claims Support

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Making a Claim Should Be Simple

When an unexpected event happens, the claims process can feel stressful. SureGuard helps you understand what information is required, what documents you may need, and the next steps to take.

Our team supports clients by helping them submit the necessary details and follow up with the relevant insurance provider throughout the claims process.

How to Make a Claim

Use 4 simple steps:

1. Notify Us

Contact SureGuard as soon as possible and provide basic information about the incident.

2. Provide Your Policy Details

Share your policy number, contact information, and the type of insurance cover involved.

3. Submit Supporting Documents

Provide the documents and evidence required for your type of claim.

4. Claim Follow-Up

We help you follow the claim process and communicate with the relevant insurance provider.

What You May Need

  • Policy number
  • National ID or company details
  • Date and details of the incident
  • Photos or supporting evidence
  • Police abstract where applicable
  • Medical reports where applicable
  • Repair estimates or invoices where applicable
  • Any additional documents requested by the insurer

Required documents may vary depending on the type of claim and insurance provider.

Common Types of Claims

Motor Claims

For accidents, vehicle damage, theft, and other insured motor-related incidents.

Medical Claims

For eligible healthcare expenses and medical treatment covered under your policy.

Property Claims

For insured damage or loss involving homes, business premises, equipment, or stock.

Contractors All Risk Claims

For insured loss or damage arising during construction projects.

Important Claim Tips

  • Report incidents as soon as possible.
  • Keep copies of all relevant documents.
  • Take photos where appropriate.
  • Avoid making major repairs before receiving guidance where possible.
  • Provide accurate and complete information.

Required documents may vary depending on the type of claim and insurance provider.

Ready to Submit Your Claim?

Provide your claim details and our team will guide you through the next steps.













    Upload photos, reports, repair estimates, or other supporting documents where applicable.



    Submitting this form does not confirm approval of a claim. Our team will review your information and guide you through the next steps.